Business Details
50 Years
experience
Ford Dealers & Used Car Specialists in Kent
Established in 1976, Malcolm Waite Ltd has grown from a small family-run operation into a respected automotive retailer serving South East Kent. Our expertise spans Ford Authorised Repair, highly prepared used cars, sports and prestige vehicles, vehicle servicing, MOT testing, and accident repair. With a commitment to exceptional customer service, we combine traditional values with modern technology to deliver quality-assured vehicles and services.Our team's extensive industry knowledge, including second-generation family leadership since 2013, ensures we maintain high standards across all operations. We pride ourselves on transparency, offering 12-month warranties, nationwide delivery, and a customer-centric approach that has earned us consistent five-star reviews on Autotrader.
Services
Ford Authorised Repair
Used Car Sales
Vehicle Servicing
MOT Testing
Accident Repair
Car Detailing
Parts Supply
Fuel Services
Finance Options
Home Delivery
Details
- Year established: 1976
Highlights and features
- Family business operating since 1976 with second-generation leadership
- Ford Authorised Repair Centre with manufacturer-certified expertise
- Consistently high customer satisfaction ratings across multiple platforms
- Motability Service Dealer for accessible vehicle solutions
- Online car buying with nationwide delivery and 12-month warranties
Associations and certifications
- Ford Authorised Repair Centre
- Motability Service Dealer
What people say
Professional and friendly
Excellent customer experience
Highly recommend
No pressure selling
Immaculate vehicle preparation
Services
Ford Authorised Repair
Our Ford Authorised Repair Centre provides manufacturer-standard maintenance and repairs using genuine parts. Expert technicians ensure your Ford receives precise care, maintaining warranty validity and long-term reliability. Customers benefit from specialist knowledge and equipment calibrated specifically for Ford vehicles.
Used Car Sales
We offer highly prepared, quality-assured used cars with 12-month warranties and MOTs. Our stock includes Ford and multi-make vehicles, all undergoing rigorous 67-point inspections. Nationwide delivery and part-exchange services simplify the purchasing process for discerning buyers.
Vehicle Servicing
Comprehensive servicing includes scheduled maintenance, brake checks, and fluid replacements using manufacturer-approved methods. Our technicians combine technical expertise with customer-focused communication, explaining all work clearly while ensuring vehicle longevity and performance standards.
MOT Testing
DVSA-accredited MOT testing conducted in modern facilities with clear explanations of results. We provide transparent advisory notes and competitive retest rates, helping customers maintain legal compliance while addressing potential issues proactively.
Car Detailing
Professional detailing services include paint correction, fabric protection, and interior deep-cleaning. Our Autoglym-certified team delivers showroom finishes using premium products, with optional lifetime protection packages available for long-term vehicle preservation.
People
Aynsley Waite
Director
Joined the family business in 2013, bringing IT expertise to modernise operations while maintaining traditional customer service values. Oversees digital infrastructure and vehicle preparation standards.
Nick Waite
Managing Director
Joined in 2019, focusing on expanding used car stock while maintaining quality. Leads sales operations with emphasis on customer satisfaction and transparent transactions.
Questions
What Ford services do you offer?
We provide Ford Authorised Repair, servicing, MOTs, and warranty work using genuine parts and manufacturer-trained technicians.
Can I buy a car online?
Yes, with nationwide delivery available, 12-month warranties, and online finance options for secure remote purchases.
Do you accept part-exchange vehicles?
We offer free part-exchange valuations and handle all administrative processes for seamless transactions.
Are your used cars inspected?
All vehicles undergo a 67-point RMI checklist, MOT (if applicable), and full valet before sale.
What payment methods do you accept?
We accept credit and debit card payments for vehicle purchases and service work.
Do you offer financing options?
Yes, we provide PCP and HP finance options through carefully selected credit providers.
