At Chippenham Motor Company, we're dedicated to providing our customers with an exceptional car buying experience. Our team of experts is committed to helping you find the perfect vehicle, whether you're looking for a brand-new car or a high-quality used vehicle. With an impressive selection of new and used cars from top manufacturers like Kia, Peugeot, Ford, SEAT, Volvo, and more, we're confident you'll find the ride that suits your style and budget.
Our Services
We offer a comprehensive range of services designed to meet all your vehicle needs. From new and used car sales to vehicle servicing, MOTs, and repairs, our expert technicians are manufacturer-trained and equipped to provide top-notch service and maintenance for your vehicle. We also offer personalized finance plans, tailored to fit your budget and lifestyle.
Our Commitment
At Chippenham Motor Company, we're committed to building long-term relationships with our customers. We believe in providing a personalized experience that's tailored to your unique needs and preferences. Our team is dedicated to ensuring that every interaction with us is a positive one, whether you're purchasing a new car, scheduling maintenance, or simply seeking advice.
Our History
As an authorised dealer for Kia, SEAT, Peugeot, Ford, Volvo, and other top manufacturers, we've built a reputation for excellence in the Wiltshire area. Our commitment to exceptional customer service, quality vehicles, and competitive pricing has earned us a loyal customer base that trusts us to meet their vehicle needs.
What Sets Us Apart
At Chippenham Motor Company, we're passionate about creating a car buying experience that's tailored to your unique needs and preferences. We take the time to listen to your requirements, answer your questions, and provide personalized recommendations to help you find the perfect vehicle. Our state-of-the-art facilities, expert technicians, and commitment to quality ensure that every interaction with us is a positive one.
Poor Service Experiences at MRG Chippenham
The reviewed experiences at MRG Chippenham have been consistently poor, with customers expressing frustration and disappointment with the service they received.
Lack of Follow-up and Unprofessional Communication
Vicki Chetwode purchased a car from the dealership but experienced a series of issues, including a loose passenger side seal and a faulty fan. Despite prompt responses from Ollie, the salesperson, follow-up communication was lacking, and the customer was left feeling ignored. Andy Bailey, on the other hand, had a positive experience, with the dealership keeping him informed every step of the way and resolving an issue that other garages had been unable to diagnose.
Inadequate Aftercare and Misrepresentations
Vicki Chetwode was not provided with front mats as advertised, and the service plan she set up was not adjusted to accommodate her high mileage. The dealership also failed to follow up on her concerns and notifications. Similarly, Cayque De Sousa's experience was marred by unprofessional behavior from the service manager, who repeatedly hung up on him when he requested essential reports for the job.
Poor Repair Work and Unacceptable Excuses
Rob Crabbe's experience was the worst, with a lengthy delay and constant excuses about workload and missing parts. The car was left in a poor condition, with a newly identified valve issue and a strong petrol smell. The garage's communication was also poor, with customers often having to wait for a call back or send an email to get through to the service team.
Conclusion
MRG Chippenham has a history of poor service, including inadequate communication, unprofessional behavior, and unacceptable excuses. Customers have been left feeling frustrated and disappointed, with some experiencing multiple issues with their vehicles. It is essential for the dealership to take these concerns seriously and make significant improvements to regain customer trust.
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