Business Details
Your Trusted Family Car Dealer in Norwich
Spencers Car Sales is a family-run business established over 18 years ago, dedicated to providing high-quality used cars and comprehensive aftersales services. Our commitment to integrity and customer satisfaction has earned us a reputation as a trusted retailer in Norwich. We pride ourselves on offering a seamless car-buying experience, supported by competitive finance options, part exchange facilities, and a state-of-the-art service centre. Our team's expertise ensures every customer receives tailored advice and exceptional service. With a focus on transparency and reliability, we have built a loyal customer base through consistent delivery of value and quality.Our expansion to a purpose-built site in Rackheath reflects our growth while maintaining the family values that define us. We offer online purchasing convenience, vehicle sourcing, and nationwide delivery to meet modern customer needs. Our 5-star rated service centre provides MOTs, repairs, and maintenance, ensuring long-term customer relationships. Supported by partnerships with leading finance providers, we cater to diverse budgets and requirements. Recognised for our ethical practices and community involvement, we continue to set benchmarks in customer care and vehicle standards.
Services
Used Cars
Part Exchange
Car Finance
Vehicle Sourcing
Service & MOT
Highlights and features
- 18 years of expertise in premium used vehicle retail
- Competitive finance plans tailored to individual budgets
- Convenient online car purchasing with home delivery
- Comprehensive part exchange and vehicle sourcing services
- 5-star rated service centre with experienced technicians
Associations and certifications
- Financial Conduct Authority
What people say
Outstanding customer service
Knowledgeable friendly team
No pressure sales approach
5-star service centre
Excellent after-sales support
Services
Used Cars
We offer a carefully curated selection of premium used cars, including prestige models and everyday vehicles. Each car undergoes rigorous 75-point safety inspections and comprehensive HPI checks to ensure quality. Our inventory features brands like BMW, Mercedes-Benz, and Jaguar, all available with flexible finance options and part exchange possibilities.
Car Finance
Our finance solutions partner with Close Motor Finance and other leading providers to offer PCP and HP agreements. We specialise in tailored payment plans for various budgets, including options for customers with previous finance refusals. Our team provides transparent advice to help customers choose between mileage-limited PCP deals or no-limit HP agreements.
Part Exchange
We simplify car ownership transitions through our part exchange service. Customers receive fair valuations for their existing vehicles, which can be applied toward new purchases. The process includes free inspections, immediate payments, and hassle-free documentation, with valuations available online or through our Norwich dealership.
Vehicle Sourcing
Our nationwide vehicle sourcing service locates specific car models based on customer requirements. We leverage industry connections to find vehicles matching exact specifications, ensuring quality through thorough inspections. This service includes competitive pricing negotiations and seamless integration with our finance and part exchange options.
Service & MOT
Our Norwich service centre provides MOT testing, scheduled maintenance, and repairs for all vehicle types. Staffed by certified technicians with extensive manufacturer experience, we use specialist equipment for accurate diagnostics. Services include pre-purchase inspections, warranty-covered repairs, and post-sale maintenance support for long-term customer relationships.
People
Spencer
Director
With over 18 years in the automotive industry, Spencer leads our family business with a commitment to integrity. He oversees dealership operations and customer relations, ensuring our values of transparency and quality are maintained across all services.
Lee
Sales Executive
Lee brings extensive product knowledge and customer service expertise to our sales team. With a decade of experience at Spencers, he specialises in matching customers with vehicles that meet their needs while providing honest, pressure-free advice.
Billy
Sales Advisor
Billy combines automotive expertise with exceptional customer service, helping clients navigate finance options and vehicle selections. His approachable nature and dedication to customer satisfaction have made him a valued team member for eight years.
Questions
What finance options are available for used cars?
We offer PCP and HP agreements through Close Motor Finance, Evolution, and other providers. Our team helps customers choose between mileage-limited PCP deals or no-limit HP agreements tailored to their budget.
Can I part exchange my current vehicle?
Yes, we provide part exchange services with free valuations. The process takes 30-40 minutes, with immediate payment upon acceptance. Valuations require the V5 in your name for at least three months.
Do you offer home delivery for purchased vehicles?
We provide nationwide home delivery for all purchased vehicles, allowing customers to complete transactions online and have cars delivered directly to their location.
What service and MOT options are available?
Our Norwich service centre offers MOT testing, scheduled maintenance, and repairs six days a week. Certified technicians use specialist equipment for accurate diagnostics and warranty-covered repairs.
Can you help source specific vehicle models?
Yes, our vehicle sourcing service locates specific makes/models nationwide. Customers provide requirements, and we use industry connections to find matching vehicles with guaranteed quality checks.
What are your opening hours?
We're open Monday-Friday 9am-5:30pm, Saturday 9am-5:30pm, and Sunday 10am-4pm. Bank Holidays follow Sunday hours. Appointments available outside standard times for added convenience.
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