Trust us to keep you on the road, with quality service and a smile!
At Cross Street Garage, we are a family-run business committed to providing a professional and friendly atmosphere where customers can acquire the knowledge and needs of their vehicles. Our mission is to promote trust and reliability through honesty and integrity. We strive to ensure customer confidence and quality of service, maintaining long-lasting customer relationships with our customers, community, and suppliers.
Our Services
We offer a range of services to cater to all your vehicle needs. Our team of dedicated vehicle repair professionals provides a balanced and personalized car repair and servicing solution to the residents of Swindon and the surrounding areas. Our services include car repairs, servicing, MOTs, and used car sales. We also provide private hire services, including airport transfers, and minibus hire with professional CRB-checked drivers.
Our Sites
We have two sites: Old Town and Transfer Bridge. Our Old Town site has two ramps with high-skilled technicians, including a Vauxhall master tech, and an MOT bay to meet all your vehicle needs. Our Transfer Bridge site boasts 10 vehicle lifts, the latest touch-screen diagnostic technology, and a team of highly skilled technicians.
Our Commitment
We are committed to ensuring customer confidence and quality of service. We value our long-lasting customer relationships and continuous improvements to maintain our high level of service for every customer. Our team is dedicated to providing a professional and friendly approach, and we are proud of our reputation for quality of service.
Communication and Service
Many customers praised Cross Street Garage for their excellent communication and service. Authors Chelsey Taylor, Jeremy Jackson, and Simon Cain all mentioned that they were kept informed throughout the repair process, and that the staff explained everything clearly. The garage also went above and beyond to help Jeremy after his car's battery died, and Simon appreciated the team's efforts to source standard VW wheels for his van.
Quality of Work
However, some customers were not satisfied with the quality of work done at Cross Street Garage. Authors James A., Denzil Fernandes, Paul Deller, and James Wickham all had problems with their vehicles after taking them to the garage. James A.'s family car was left in a terrible state, with mould and a long wait. Denzil Fernandes had his prop shaft removed and then reattached with one bolt left off and a hole in the coupling. Paul Deller's Tesla came back from the MOT and service with broken aircon and demisters, and his lease provider was unhappy with the garage's work.
Value for Money
James Wickham was unhappy with the costs he was quoted at Cross Street Garage, and felt that the garage did not provide good value for money. He was quoted high prices for a sump pan and exhaust section, and was surprised to find that the team did not even look at certain issues.
Timing and Reliability
The garage's timing and reliability were also a concern for some customers. James A. had to wait months for his family's car to be repaired, and James Wickham felt that the garage took too long to diagnose and repair his van.
Overall Satisfaction
Despite some positive reviews, it seems that Cross Street Garage has had some issues with quality of work, communication, value for money, and timing. While they have helped some customers with problems and provided good service, others have been left dissatisfied.
