Find Your Dream Car Today - Explore, Order, and Enjoy!
Totally Trade Direct is a well-established, privately-owned business that has been serving the motor trade industry for over 40 years. With a wealth of experience and knowledge, we have built strong relationships with both franchised main dealers and used car dealers, providing them with a handpicked selection of high-quality used cars.
Now, we are delighted to offer our services directly to the public, providing exceptional value for money and excellent customer service. Our extensive experience in the motor trade enables us to source and sell a wide variety of low mileage, single-owned, and dealer-maintained cars, ensuring that we can meet the needs and budgets of our customers.
At Totally Trade Direct, we pride ourselves on our honesty and transparency. We understand that purchasing a car can be a daunting experience, which is why we strive to make the process as straightforward and stress-free as possible. All our cars come with a minimum of 6 months MOT, 90 days warranty, a clear HPI certificate, up-to-date services, and a full pre-delivery inspection as standard.
Our Services
As a trusted and reliable car dealer, we offer a range of services to meet the needs of our customers. These services include:
- Used Cars Sales: We have an extensive range of high-quality used cars for sale, covering a variety of brands and models. Our selection includes low mileage, single-owned, and dealer-maintained cars, all of which are competitively priced and represent excellent value for money.
- Car Financing: We understand that purchasing a car can be a significant investment, which is why we offer flexible financing options to suit your budget and circumstances. Our experienced finance specialists can help you find a package tailored to your needs.
- Car Sourcing: If you have a specific car in mind and can't find it in our stock, we offer a car-sourcing service. We have extensive contacts within the motor trade and will do our best to find your dream car at a competitive price.
- Car Valuation: If you're looking to sell your car, we offer a free, no-obligation car valuation service. Our experienced team of valuation experts will provide you with an accurate and fair valuation of your car, ensuring you receive the best possible price.
- Part Exchange: We offer a part-exchange service for customers looking to upgrade their current car. We'll take your old car in part payment for your new one, making the process of upgrading your car simple and hassle-free.
- Servicing and Repairs: We offer a comprehensive range of servicing and repair options, from regular maintenance checks to full mechanical repairs and bodywork. Our experienced team of technicians use the latest diagnostic equipment and tools to ensure that your car is maintained to the highest standards.
In conclusion, Totally Trade Direct is a reputable and reliable car dealer, providing a wide range of high-quality used cars and related services. With over 40 years of experience in the motor trade, we have built a solid reputation for our excellent customer service, transparency, and fairness. If you're looking for a trusted car dealer in Bishop's Stortford, Hertfordshire, look no further than Totally Trade Direct.
Staff Performance
The reviews highlighted the exceptional performance of some staff members, such as Michael, Lee, and Barry, who were described as efficient, pleasant, and honest. These staff members provided an excellent customer experience, ensuring that the purchases were smooth and hassle-free.
Negative Experiences
However, some reviews told a different story, with customers experiencing poor service and dishonesty from the company. Issues included selling cars with faults, such as dodgy wiring, faulty brakes, and faulty shock absorbers, without properly disclosing or rectifying the problems. Some customers were left with cars that were not roadworthy, and the company failed to provide adequate support or compensation.
Lack of Professionalism
Some staff members, including the owner and manager John, were criticized for their unprofessional behavior, including being patronizing, rude, and dishonest. Some customers felt that they were taken advantage of, and their concerns were ignored or dismissed.
Communication Issues
Communication was another area of concern, with some customers experiencing difficulties in getting issues resolved or receiving responses to their concerns. This led to frustration and a lack of trust in the company.

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