Business Details
33 Years
experience
Emergency
services
New & Used Ford Vehicles in Herne Bay, Kent
Established in 1993, County Garage Ford has built a reputation as a trusted, family-run Ford dealership serving Kent. Our team of manufacturer-trained technicians and sales advisors deliver expert vehicle servicing, MOT testing, and sales of new and approved used Ford models. Recognised with multiple industry awards, including Ford's President's Award for customer satisfaction and Autotrader's Highly Rated Dealer status, we prioritise transparency, customer education, and long-term relationships.Our facilities include comprehensive service departments, extensive vehicle preparation standards, and partnerships with finance providers to support diverse customer needs. With over 1,000 verified reviews and a 4.8 Google rating, we combine technical expertise with personalised service to ensure vehicle reliability and customer confidence.
Services
Vehicle Sales
Servicing
MOT Testing
Parts Supply
Finance Options
Details
- Year established: 1993
Highlights and features
- Award-winning customer service with Ford President's Award recognition
- Manufacturer-trained technicians for precise Ford vehicle maintenance
- 30-day exchange plan on Ford Direct used vehicles
- 24/7 Ford Assist roadside assistance included on warranties
- Transparent pricing with finance options from trusted lenders
Associations and certifications
- Electric Vehicle Approval (EVA)
What people say
Exceptional customer service
Hassle-free purchase process
Expert product knowledge
Transparent pricing
Reliable after-sales support
Services
Vehicle Sales
We offer comprehensive vehicle sales for new Ford models and approved used cars. Our Motability-trained advisors provide tailored guidance, with options for business, lease, and private purchases. Every sale includes detailed product knowledge, transparent pricing, and post-purchase support. Customers benefit from manufacturer warranties and our 30-day exchange plan.
Servicing
Our Ford-certified technicians deliver precision servicing using genuine parts. Services include comprehensive inspections, scheduled maintenance, and warranty-compliant repairs. We offer 24/7 roadside assistance with every service package, ensuring vehicle reliability and customer peace of mind through manufacturer-approved processes.
MOT Testing
We provide official MOT testing with expert pre-test inspections. Our technicians identify potential failures in advance, offering transparent repair options. The service includes post-test rechecks and advice on maintaining vehicle compliance, delivered by certified MOT testers with Ford-specific expertise.
Parts Supply
Our parts department supplies genuine Ford components and accessories. We guarantee compatibility with your vehicle's specifications, supported by technical advice from experienced staff. Parts orders benefit from our inventory management system and manufacturer-backed warranty coverage.
Finance Options
We offer tailored finance solutions including PCP, HP, and business leasing. As an FCA-authorised broker, we connect customers with competitive rates from multiple lenders while maintaining transparency about commission structures and alternative funding options.
People
Jack Norvall
Managing Director
Took over County Garage Ford in 1993, maintaining active involvement until recently. Brings decades of automotive industry experience, combining strategic leadership with hands-on operational knowledge to maintain the dealership's family ethos.
Allan Thompson
Operations Director
Holds a Masters in Automotive Management and Fellowship with the Institute of the Motor Industry. Focuses on balancing customer satisfaction, team development, and Ford's partnership requirements through 30+ years of industry expertise.
Greig
Sales Advisor
Joined in 2007 with extensive Ford product knowledge, having handled over 2,000 customer purchases. Specialises in matching clients with vehicles that meet their specific needs while maintaining a relaxed buying environment.
Robert Norvall
Sales Advisor
Son of the founder, with automotive experience since 1999. Combines family legacy with modern sales approaches, simplifying the purchasing process while maintaining deep industry expertise and customer focus.
Darren
Sales Advisor
Joined in 2016 after Ford dealership experience, known for attentive service and detailed solutions. Specialises in finding optimal vehicle matches through comprehensive customer consultations and product knowledge.
Questions
What electric Ford models are available?
We offer the all-electric Mustang Mach-E and Fiesta E, plus plug-in hybrids like the Kuga PHEV. Our EVA-accredited team provides expert advice on charging infrastructure and government incentives.
Do you offer vehicle valuations?
Yes, our online valuation tool provides instant estimates in under 60 seconds. Book an appointment for a guaranteed price after our 100-point inspection process at our Herne Bay dealership.
What warranty applies to used vehicles?
Ford Direct used cars receive a 2-year unlimited mileage warranty. Newer vehicles retain remaining manufacturer warranties, with options for extended coverage through Ford Protect plans.
Can I test drive vehicles remotely?
We offer unaccompanied test drives and video appointments for customers preferring digital interactions, maintaining social distancing while ensuring comprehensive vehicle evaluation opportunities.
What finance options exist for business customers?
We provide tailored business leasing and fleet solutions with flexible terms. Our FCA-authorised brokers help commercial clients access competitive rates and manage company vehicle portfolios efficiently.
How do you prepare used vehicles?
Every used Ford undergoes comprehensive reconditioning, including mechanical inspections, bodywork repairs, service history verification, and full valeting to ensure showroom-ready condition.
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