Business Details
50+ Years
experience
Your Trusted Family-Run Car Dealership in West Malling
Established in 1947, Humphries & Parks have built a reputation as a trusted family-run automotive dealership serving Kent for over 75 years. Our expertise spans new and used car sales, vehicle servicing, MOT testing, and parts supply, with a strong focus on customer satisfaction. As a multi-award-winning dealership for Suzuki, Mitsubishi, and KGM, we combine tradition with innovation, including Electric Vehicle Approval from the Office for Low Emission Vehicles.Our commitment to quality service has earned us recognition, including the AutoTrader Retailer Awards. We pride ourselves on a no-pressure approach, treating customers as part of the 'H&P family' while maintaining a modern 3-acre site with cutting-edge facilities. Our team of 38 professionals delivers nationwide vehicle sales, SMART repairs, and finance solutions through partnerships with leading lenders.
Services
New Car Sales
Used Car Sales
Vehicle Servicing
MOT Testing
SMART Repairs
Details
- Year established: 1947
Highlights and features
- 75+ years of automotive expertise in Kent
- Family-run business with personal service ethos
- Multi-award-winning dealership (AutoTrader Retailer Awards)
- Electric Vehicle Approved specialists
- No-pressure sales approach with transparent pricing
Associations and certifications
- Office for Low Emission Vehicles (EVA)
What people say
Friendly, professional service
No-pressure sales approach
Fair valuations
Quick payment process
Excellent aftercare
Services
New Car Sales
We offer official dealership sales for Suzuki, Mitsubishi, and KGM brands with nationwide delivery options. Our inventory includes hybrid and electric vehicles with expert guidance on specifications and financing. Customers benefit from manufacturer warranties and complimentary handover services including breakdown cover and service vouchers.
Used Car Sales
Over 100 hand-selected used vehicles undergo 120-point inspections with 6-month warranties. Stock includes ULEZ-compliant models from multiple brands with transparent pricing and free service plans. Online valuation tools and home collection services simplify the selling process for customers.
Vehicle Servicing
Manufacturer-standard servicing using genuine parts with MOT testing available. Our technicians handle diagnostics and repairs for all vehicle types, including electric and hybrid models. The new MOT centre accommodates increased service demand while maintaining high preparation standards.
SMART Repairs
In-house SMART repair facility addresses minor dents, scuffs, bumper, and alloy wheel damage. This service offers cost-effective solutions without compromising quality, completing repairs efficiently while maintaining vehicle integrity and appearance.
Finance Solutions
Partnerships with leading lenders including Suzuki Financial Services and Santander provide tailored finance options. As an FCA-authorised broker, we secure competitive rates without hidden fees, offering transparent advice on PCP, HP, and lease agreements.
People
Marcus Joy
Owner
Acquired the business in 2012, expanding staff to 38 members and achieving record growth. Under his leadership, the company won multiple national awards and became Suzuki franchise holders for Maidstone.
Richard Stockwell
Sales Executive
Award-winning sales professional praised for transparent advice and customer-focused approach. Specialises in hybrid/EV vehicles and finance solutions while managing online sales processes efficiently.
Bradley Hood
Sales Executive
Recognised for exceptional customer service in vehicle selection and test drives. Handles Motability scheme inquiries and commercial vehicle sales with particular expertise in Mitsubishi models.
Josh Shaw
Customer Accounts Manager
Provides tailored vehicle recommendations based on customer needs. Manages finance arrangements and after-sales support while maintaining high customer satisfaction ratings across online and in-person interactions.
Soren Kingsland-Joy
Aftersales Manager
Oversees service department operations and new SMART repair facility. Ensures technical team maintains manufacturer standards for all vehicle maintenance and repair work.
Questions
What brands do you sell?
We are official dealers for Suzuki, Mitsubishi, and KGM (SsangYong), offering new vehicles and a wide range of pre-owned cars from all major manufacturers.
Can I part-exchange my current vehicle?
Yes, we accept part-exchange vehicles as part of your purchase. Our team provides fair valuations and handles the process seamlessly during your purchase.
Do you offer home delivery?
Yes, we offer free home delivery within Ashford postcodes and can arrange nationwide delivery for purchased vehicles.
What finance options are available?
We provide PCP, HP, and lease agreements through partnerships with major lenders, including manufacturer-specific finance offers for new vehicles.
Are you Motability scheme approved?
Yes, we are an approved Motability dealership offering adapted vehicles and specialist support for scheme participants.
Do you service all vehicle types?
Our technicians service all makes and models, including electric and hybrid vehicles, with specialist equipment and Electric Vehicle Approved status.
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